Shipping, Returns and Exchanges

運送

• 香港本地訂單：預計送達時間為 2–7 個工作日內。
• 國際訂單：請透過 Instagram 私訊或網站聯絡我們下單，實際送達時間將視收件地點及物流安排而定。

退換貨

• 您可於收到商品當天計起之 7 天內提出申請換貨，惟缺貨/停產商品恕無法提供換貨服務。請透過 Instagram 私訊或網站聯絡我們申請。
• 每筆訂單享有一次換貨免運費。
• 所有已售出商品恕不提供退款。

最終決定權

• 如對上述條款有任何爭議，Soleheart 保留最終解釋權與決定權。

Shipping

• For local orders in Hong Kong, delivery takes approximately 2–7 business days.
• International Orders: Please place your order by contacting us via Instagram direct message or website. The actual delivery time may vary depending on the destination and logistics arrangements.

Returns and Exchanges

• You may request an exchange within 7 days from the date you receive the product; however, exchange services are not available for out-of-stock or discontinued items. Please contact us via Instagram direct message or through our website to submit your request.
• The first exchange for an order includes free return shipping. 
• No refunds are provided for any sold products.

Final Decision

• In the event of any dispute, Soleheart reserves the right of final decision.